Privacy Policy

Patriot Standby Generators LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at patriotgens.com or engage with our services.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you fill out a contact form, request an estimate, or communicate with us, we may collect:

• Name (first and last)
• Email address
• Phone number
• Mailing address or zip code
• Service interest or inquiry details
• Any additional information you provide in message fields

Automatically Collected Information

When you visit our website, certain information is collected automatically through cookies, analytics tools, and server logs, including:

• IP address
• Browser type and version
• Device type (desktop, mobile, tablet)
• Pages visited and time spent on each page
• Referring URL (how you found our website)
• Geographic location (city/state level)

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested estimates
• Schedule consultations, site surveys, and service appointments
• Communicate about your project or service
• Send follow-up communications related to your inquiry
• Improve our website, services, and customer experience
• Analyze website traffic and usage patterns
• Comply with legal obligations

3. Third-Party Services

We use the following third-party services to operate our website and business. These services may have access to your personal information only as needed to perform their functions:

• GoHighLevel: Our customer relationship management (CRM) platform. Contact form submissions are sent to GoHighLevel to manage leads, schedule follow-ups, and communicate with customers. GoHighLevel's privacy policy governs their handling of your data.
• Google Analytics (GA4): We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymized usage data, including page views, session duration, and traffic sources. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.
• Hosting Provider: Our website is hosted on AWS (Amazon Web Services). AWS may process server logs containing IP addresses and request metadata.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Types of cookies we use include:

• Essential cookies: Required for basic website functionality (e.g., form submissions, navigation).
• Analytics cookies: Used by Google Analytics to collect anonymized usage data about how visitors interact with our site.
• Functional cookies: Remember your preferences and improve your experience on return visits.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business relationship with you, and comply with legal obligations. Contact form submissions and customer records are typically retained for a minimum of three (3) years. Analytics data is retained according to Google Analytics' default retention settings (14 months). You may request deletion of your personal information at any time by contacting us.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website uses SSL/TLS encryption for all data transmission. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Opt out of analytics tracking via browser settings or the Google Analytics opt-out tool

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us: